Complaints

Use the Contact page for any questions or concerns. The complaint can also be sent to the address NAUTICALEDU, Rudnička 2, 11000 Belgrade, Serbia. With the complaint, the buyer is obliged to state the reason for dissatisfaction and the proposed dismissal. Your request will be filed and you will receive a response as soon as possible.


In case of refund, for payments made through the "Banca Intesa" system, the partner company Exentrim is obliged to make a refund exclusively through VISA, EC/MC and Maestro card system, which means that the bank will refund the funds to the account of the cardholder used for the payment.


NauticalEdu uses the Exentrim platform for surveying, testing, and certification, and the purchase/payment process takes place on the Exentrim website. For more information, visit Exentrim's Complaints and Refunds page.

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For all questions and suggestions regarding courses, purchasing boats or selling nautical equipment, write to us at nauticaledu@exentrim.com or call us at +381 69 749 326 (from 9AM to 7PM)